Shipping policy
Shipping Policy
Last updated: August 31, 2026
Where we ship from
We hold stock in two US warehouses — Columbus, Ohio and Los Angeles, California — and ship from whichever is closer to your delivery address. Holding stock domestically is deliberate: a reorder is a shipment, not a production cycle.
Where we ship to
We ship to addresses within the 48 contiguous United States.
We do not currently ship to Alaska, Hawaii, Puerto Rico, other US territories, APO/FPO military addresses, or destinations outside the United States. If an order is placed for one of these addresses we will contact you and refund it in full.
Processing time
Most orders up to 500 packs ship within two business days. Larger orders depend on what we have on the floor at the time — email sale@goofypet.com with the sizes and quantity and we will give you a firm date before you commit.
Business days are Monday to Friday, excluding US federal holidays. Orders placed after our daily cut-off, at a weekend, or on a holiday begin processing the next business day.
Shipping cost
Shipping is free on retail orders over $150. Below that, the cost is calculated at checkout from the delivery address and the weight of the order.
Wholesale and pallet orders are quoted separately — freight on a pallet is priced by lane and by pallet count, not by the retail rate table.
Delivery estimates
Transit time depends on how far you are from the warehouse that fills your order. Because we ship from both Ohio and California, most of the continental US falls within a short ground zone.
Delivery dates are estimates, not guarantees. Once a shipment leaves our warehouse it is in the carrier's hands. We are not responsible for delays caused by carriers, weather, or other events outside our control — but tell us and we will chase it with the carrier on your behalf.
Tracking
You will receive tracking information by email once your order ships. If tracking has not updated for several days, email us and we will open an enquiry with the carrier.
Pallet and freight shipments
Larger wholesale orders ship palletized on standard US 48" × 40" GMA pallets and move by LTL freight rather than parcel carrier. Freight delivery works differently from a parcel delivery, so before we book it we will confirm with you:
- Whether the delivery site has a loading dock or forklift, or whether the truck needs a liftgate.
- Whether the carrier needs to call ahead and book a delivery appointment.
- Whether the site is a residence or a limited-access location, as carriers surcharge both.
These details change the freight cost, so tell us up front rather than after the truck has been dispatched.
Inspecting your delivery
Check your shipment when it arrives. If a shipment is short, or the outer packaging shows damage, photograph it before you unpack and tell us within7 days.
On freight deliveries, note any visible damage on the carrier's delivery receipt before you sign it. A signed clean receipt makes a carrier damage claim very difficult to win afterwards.
How we handle damaged or short shipments is set out in our Refund Policy.
Incorrect addresses
Please check your delivery address at checkout. Where a shipment is returned to us or has to be redirected because the address was wrong or incomplete, we will re-ship it once you cover the additional carrier charge.
Questions
sale@goofypet.com
GoofyPet, 2660 Fisher Road, Suite C, Columbus, Ohio 43204, United States