Last updated: October 9, 2026
We hold stock in two US warehouses — Columbus, Ohio and Los Angeles, California — and ship from whichever is closer to your delivery address. Holding stock domestically is deliberate: a reorder is a shipment, not a production cycle.
We ship to addresses within the 48 contiguous United States and Washington, DC.
We do not currently ship to Alaska, Hawaii, Puerto Rico, other US territories, APO/FPO military addresses, or destinations outside the United States. An order placed for one of these addresses is cancelled automatically and refunded in full.
Most orders up to 500 packs ship within two business days. Larger orders depend on what we have on the floor at the time — email sale@goofypet.com with the sizes and quantity and we will give you a firm date before you commit.
Business days are Monday to Friday, excluding US federal holidays. Orders placed after our daily cut-off, at a weekend, or on a holiday begin processing the next business day.
Shipping is free on every retail order, whatever its size.
Spin-to-win prizes are the exception: a physical prize is free, but the winner pays the shipping fee shown for that prize before claiming it. See the official rules.
Wholesale and pallet orders are quoted separately — freight on a pallet is priced by lane and by pallet count, not by the retail rate table.
Transit time depends on how far you are from the warehouse that fills your order. Because we ship from both Ohio and California, most of the continental US falls within a short ground zone.
Delivery dates are estimates, not guarantees. Once a shipment leaves our warehouse it is in the carrier's hands. We are not responsible for delays caused by carriers, weather, or other events outside our control — but tell us and we will chase it with the carrier on your behalf.
You will receive tracking information by email once your order ships. If tracking has not updated for several days, email us and we will open an enquiry with the carrier.
Larger wholesale orders ship palletized on standard US 48" × 40" GMA pallets and move by LTL freight rather than parcel carrier. Freight delivery works differently from a parcel delivery, so before we book it we will confirm with you:
These details change the freight cost, so tell us up front rather than after the truck has been dispatched.
Check your shipment when it arrives. If a shipment is short, or the outer packaging shows damage, photograph it before you unpack and tell us within 30 days of delivery — sooner is better, as carriers set their own, often shorter, deadlines for damage claims.
On freight deliveries, note any visible damage on the carrier's delivery receipt before you sign it. A signed clean receipt makes a carrier damage claim very difficult to win afterwards.
How we handle damaged or short shipments is set out in our Refund Policy.
Please check your delivery address at checkout. Where a shipment is returned to us or has to be redirected because the address was wrong or incomplete, we will re-ship it once you cover the additional carrier charge.
sale@goofypet.com
GoofyPet, 2660 Fisher Road, Suite C, Columbus, Ohio 43204, United States