Refund Policy

Last updated: August 31, 2026

This policy covers returns and refunds for goods bought from GoofyPet, whether through our online store or on a wholesale account.

What we accept returns for

We accept returns for quality problems: a manufacturing defect, damage that was present on arrival, or goods that do not match the specification we sold you.

We do not accept returns because an order was placed for the wrong size, because your requirements changed, or because the goods are no longer needed. Pads are a consumable supplied in sealed packs, and once a pack has left our warehouse we cannot put it back into stock.

How to raise a claim

1. Photograph or film the problem before unpacking further. Include the outer carton, any batch or lot information printed on the packaging, and the defect itself. Clear evidence is what lets us assess a claim quickly, and in many cases it is all we need to resolve it.
2. Email sale@goofypet.com with those images, your order number, and how many units are affected.
3. Wait for our reply before sending anything back. We will tell you whether we need the goods returned and where to send them. Goods returned without being agreed first may not be able to be processed.

Return shipping and packing

Where we ask for goods to be returned, you are responsible for packing them properly and for the cost of return shipping. Please pack returns so they survive the trip — goods that arrive crushed, contaminated or loose cannot be assessed fairly, and we may not be able to credit them.

How we assess a return

We assess each return against the goods we actually receive, together with the photographs you sent. We will tell you the outcome and the reasoning behind it.

Where a defect is confirmed, we will replace the goods, issue a credit against your account, or refund you — whichever suits you best. Refunds go back to the original payment method. Depending on your bank, it can take a few business days to appear after we process it.

Goods we cannot take back

• Custom-printed and private-label goods. These are produced to your artwork and cannot be sold to anyone else, so they are returnable only where the goods are defective or do not match the proof you approved.
• Goods that have been used, opened beyond what was needed to identify the problem, or stored in conditions that caused the damage.

Shortages and shipping damage

Check your delivery when it arrives. If a shipment is short, or the outer packaging shows carrier damage, tell us within [[填写: 几天内，建议 5–10 个工作日]] and photograph it before you unpack. Carriers impose their own deadlines for damage claims, and after those pass the claim cannot be filed at all.

Contact

sale@goofypet.com
GoofyPet, 2660 Fisher Road, Suite C, Columbus, Ohio 43204, United States